Policies

Shipping and Returns Policy

Customer Satisfaction through results is the main goal at Hyman Vineyards. The following return and refund policies are in place to ensure customer satisfaction:

A product may be returned for replacement without charge or cost IF the product has been identified as defective from the manufacturer. Returned merchandise must be shipped via FedEx ONLY at the expense of Hyman Vineyards. This must be done within 30 days of purchase. To contact FedEx, please use the shipment tracking link you were given in the order confirmation e-mail you received. Remember to refer to this tracking information when contacting FedEx.
Returns for reasons other than manufacturing defects are subject to the following terms and conditions:

  • Customer must pay all shipping costs related to returns.
  • Returns must be within 30 days of the date purchased.
  • Seals must be intact and product must NOT be opened in any way.
  • A re-stocking fee of 25% of purchase price will be charged.
  • Credit will be issued within 30 days after the product is received by Hyman Vineyards.

If the above terms and conditions are not met, Hyman Vineyards reserves the right to refuse any returned item.

Privacy and Security Policy

This Privacy & Security Policy governs the treatment by Hyman Vineyards and all of its employees, independent contractors, and affiliates of personally identifiable information that Hyman Vineyards collects when you use the Hyman Vineyards website (hereafter referred to as “the website”). By visiting the website and placing an order, you accept this Privacy & Security Policy. Hyman Vineyards may change this policy at any time without any notice. We will endeavor to post any changes to the website as soon as possible; as such changes may be necessary during the course of business operations.

Traditional mail and e-mail information that you provide to Hyman Vineyards may be stored on the server for the website. It is your choice whether or not to provide us with such information. If you choose not to provide certain information, you may not be able to use certain features of the website, including ordering product, entering contests or submitting questions or comments. We will use the information provided by you to fulfill orders, to respond to your questions, to communicate with you, and to conduct internal evaluations. If you provide us with information to request a product or to make a comment, we may use the information you provide at our discretion. We reserve the right to use your comment submission in print and/or on the website for client testimonials and/or any other marketing and/or promotional materials as needed or deemed necessary. If such usage occurs, you may or may not be notified.

We automatically receive and store certain types of information in the form of cookies whenever you use the website. Cookies are files that are set on your computer through your web browser which enable the websites to recognize you. You may configure your web browser not to accept cookies; by doing so, you may not be able to use certain parts of the website.

We do not sell, rent, share or otherwise disclose your personally identifiable information to third parties for commercial purposes. However, we do utilize third parties to perform functions on your behalf, such as delivering packages and/or mail, sending e-mail messages, analyzing data, providing marketing assistance, processing credit card payments, providing customer service and administering contests. These third parties have access to your personal information to the extent necessary to perform their functions and are not permitted to use it for any other purposes. We may also release your personal information when appropriate to comply with the requirements of law or of lawfully established authorities. Such release may include exchanging information with third parties for protection against fraud and for reduction of credit risks.

We make every effort to protect the security of the information you provide when making purchases and when communicating with us online, including the use of a 3rd party company to encrypt the transmission of such information to our servers. We do not encrypt any other information. No data transmission over the internet will be 100% secure. While we take steps to protect your personal information, we cannot guarantee the security of any information you transmit to us and you do so at your own risk. Upon receiving your transmission, we make commercially reasonable efforts to ensure its security on our systems. However, you are ultimately responsible for maintaining the secrecy of your username, passwords and/or any account information.

We at Hyman Vineyards do not knowingly sell, market, solicit information from, or sell products or services for purchase to people under 18 years of age. If you are a parent of a child under the age of 18, and your child has used the website, you can contact us by calling 1 (800) 235-7563 and we will delete any personally identifiable information about your child as soon as possible.

The website may contain hyperlinks to other websites. We are not responsible for the content or privacy practices of those websites, including, but not limited to, the use of personally identifiable information about you collected by those sites.

If you have any concerns about privacy at the Hyman Vineyards website not addressed by this policy, or if you have any questions regarding this Privacy Policy, please contact us by calling: 1 (800) 235-7563 with a thorough description of your concerns or questions.